How to contact us
For support, please use the contact method provided in your Cuntspin Casino account or on the official website. When contacting us, include your registered name, account email address and a clear description of your enquiry. Do not send your password, full payment card number or other sensitive security information.
Support availability and response times may vary depending on the type of request and the volume of enquiries. We aim to respond as soon as reasonably possible.
What we can help with
- Account access, registration and profile details
- Identity and age verification requirements
- Deposits, withdrawals and payment queries
- Game loading, technical issues and website access
- Bonus terms, promotional eligibility and wagering requirements
- Account limits, cooling-off periods and self-exclusion
Before you contact us
Please check the relevant terms, payment information and frequently asked questions before submitting an enquiry. This may provide an immediate answer. For account-related matters, contact us from the email address registered to your account where possible.
For your protection, we may need to verify your identity before discussing account information or making changes. We will never ask you to disclose your password.
Responsible gambling support
If gambling is affecting your finances, relationships or wellbeing, contact our support team to discuss available tools, including deposit limits, time-out options and self-exclusion. Players in Australia can also seek independent assistance from Gambling Help Online or their state or territory gambling support service.
Complaints and feedback
We welcome feedback and take complaints seriously. Please provide relevant dates, transaction details and any previous correspondence so we can review your concern efficiently. Our team may request further information and will explain the next steps where appropriate.